Excellent customer service from Andrea and her team mate!
Employees are either uneducated or store policy does not follow company policy either way it was a poor experience. I came to purchase an iPhone and asked to do what their systems call a "deferred" trade in to allow me time to get my information off of the device. The rep told me because of my status as a jump on demand customer this was not possible. However as someone who worked for T-Mobile for 6 years i know this is not true. Besides first hand knowledge of how quickview works let's just think about it for a second. If the store has to pre-order me a phone, I have to give them the phone I'm currently using that same day and wait weeks for a new device? No. Not how it works. Granted it's not a corporate store this is no excuse for poor customer service. Better off going through care or sucking it up and going to Birmingham than giving these people your business.
Really nice and friendly service. Store is nicely organized.
T Mobile is a US Electronics Store based in Anniston, Alabama. T Mobile is located at 2200 Quintard Ave, Anniston, AL 36201, USA.
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